Extract
Interactions between patients and medical practitioners can sometimes be challenging. We have all had consultations where the interaction was not optimal, either as medical practitioners or as a patient ourselves. Neither normally wishes to cause a difficult situation but common misunderstandings, by both groups, often result in such an occurrence. Communication and listening skills are essential for every consultation but in particular, for situations where the interaction may become difficult.
Abstract
When challenging situations arise in doctor–patient interactions, how can we best manage them? http://ow.ly/J1GI30bD5wp
Acknowledgements
Many thanks to Gill Hollis, Lisbeth Høva and Janette Rawlinson, who kindly provided feedback and gave us patients’ perspective on our manuscript.
Footnotes
Conflict of interest A. Niculescu is an employee of the European Respiratory Society and P. Powell is an employee of the European Lung Foundation.
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