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How to give and receive feedback effectively

Georgia Hardavella, Ane Aamli-Gaagnat, Neil Saad, Ilona Rousalova, Katherina B. Sreter
Breathe 2017 13: 327-333; DOI: 10.1183/20734735.009917
Georgia Hardavella
1Dept of Respiratory Medicine, King’s College Hospital, London, UK
2Dept of Respiratory Medicine and Allergy, King’s College London, London, UK
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  • For correspondence: georgiahardavella@hotmail.com
Ane Aamli-Gaagnat
3Dept of Clinical Science, University of Bergen, Bergen, Norway
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Neil Saad
4Faculty of Medicine, National Heart and Lung Institute, Imperial College, London, UK
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Ilona Rousalova
51st Dept of Tuberculosis and Respiratory Care, 1st Medical School and General University Hospital, Charles University in Prague, Prague, Czech Republic
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Katherina B. Sreter
6Dept of Clinical Immunology, Pulmonology and Rheumatology, University Hospital Centre “Sestre Milosrdnice”, Zagreb, Croatia
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  • Figure 1
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    Figure 1

    Sources of feedback.

Tables

  • Figures
  • Table 1

    Barriers to effective feedback

    • Generalised feedback not related to specific facts

    • Lack of advice on how to improve behaviour

    • A lack of respect for the source of feedback

    • Fear of upsetting colleagues

    • Fear of damaging professional relationships

    • Defensive behaviour/resistance when receiving feedback

    • Physical barriers: noise, or improper time, place or space

    • Personal agendas

    • Lack of confidence

  • Table 2

    Tips on giving effective feedback

    • Plan in advance

    • Give promptly, right after the event

    • Think about what you want to achieve and drive discussion accordingly

    • One-on-one feedback is preferable

    • Start gently

    • Be specific

    • Encourage self-reflection

    • Be aware of nonverbal clues

    • Self-reflect after the feedback session is completed

  • Table 3

    Open-ended questions for giving feedback that encourage self-reflection

    • How do you think things went?

    • Did it go as planned? If not, why not?

    • If you were doing it again what would you do the same next time and what would you do differently? Why?

    • How did you feel during the session? How would you feel about doing it again?

    • How do you think the patient felt? What makes you think that?

    • What did you learn from this session?

  • Table 4

    Tips for receiving feedback

    • Be a good listener

    • When in doubt, ask for clarification

    • Embrace the feedback session as a learning opportunity

    • Remember to pause and think before responding

    • Avoid jumping to conclusions, and show that you are invested in the learning process and keen to improve

    • Think positively and be open to helpful hints

    • Learn from your mistakes and be motivated

    • Be a good sport and show appreciation

    • Be proactive

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Vol 13 Issue 4 Table of Contents
Breathe: 13 (4)
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How to give and receive feedback effectively
Georgia Hardavella, Ane Aamli-Gaagnat, Neil Saad, Ilona Rousalova, Katherina B. Sreter
Breathe Dec 2017, 13 (4) 327-333; DOI: 10.1183/20734735.009917

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How to give and receive feedback effectively
Georgia Hardavella, Ane Aamli-Gaagnat, Neil Saad, Ilona Rousalova, Katherina B. Sreter
Breathe Dec 2017, 13 (4) 327-333; DOI: 10.1183/20734735.009917
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  • Article
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    • Who gives feedback?
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    • Receiving feedback
    • Conclusion
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