TY - JOUR T1 - Top tips to deal with challenging situations: doctor–patient interactions JF - Breathe JO - Breathe SP - 129 LP - 135 DO - 10.1183/20734735.006616 VL - 13 IS - 2 AU - Georgia Hardavella AU - Ane Aamli-Gaagnat AU - Armin Frille AU - Neil Saad AU - Alexandra Niculescu AU - Pippa Powell Y1 - 2017/06/01 UR - http://breathe.ersjournals.com/content/13/2/129.abstract N2 - Interactions between patients and medical practitioners can sometimes be challenging. We have all had consultations where the interaction was not optimal, either as medical practitioners or as a patient ourselves. Neither normally wishes to cause a difficult situation but common misunderstandings, by both groups, often result in such an occurrence. Communication and listening skills are essential for every consultation but in particular, for situations where the interaction may become difficult.When challenging situations arise in doctor–patient interactions, how can we best manage them? http://ow.ly/J1GI30bD5wpMany thanks to Gill Hollis, Lisbeth Høva and Janette Rawlinson, who kindly provided feedback and gave us patients’ perspective on our manuscript. ER -