| Ensure follow-up |
| See patients and their parents repeatedly |
| Helps to build trust and partnership |
| Explore patient's views, beliefs and preferences |
| Explore illness perceptions and medication beliefs |
| Examine patient's context, views, and preferences |
| Discuss potential barriers to adherence (see barriers to adherence box) |
| Invite questions, comments, remarks |
| Express Empathy |
| Positive, caring attitude |
| Use active listening techniques |
| Provide information tailored to patient's needs |
| Exercise shared decision making |
| Aim for concordance (see definitions box) |
| Take patient's views and preferences into account |
| Agree on treatment and action plan with patient |
| Evaluate |
| During follow-up visits: evaluate success of treatment |
| Discuss adherence in non-judgmental fashion |
| Offer help when needed to overcome barriers |