Tips on managing difficult interactions
| Plan your interaction in advance |
| Pay attention to nonverbal communication |
| Discuss with colleagues and do not hesitate to seek additional training should this be required |
| Look for signs of anger or distress |
| Ensure safety and maintain control |
| Create bridges of communication and trust |
| Explain the difficulty and try to find common ground |
| Help your patient get emotional control |
| Focus on highlighting solutions and resolve areas of disagreement |